1. Digital services are generally non-refundable
Because paid scan results and reports are digital services generated and made available immediately, purchases are generally non-refundable, except where a refund or other remedy is required by applicable law.
2. Free rescan as the primary remedy
If a scan is materially defective, incomplete, fails to process a supported document, or is affected by a confirmed technical error, TenderCheck may, where appropriate, provide one replacement scan or free rescan as the primary remedy. The free remedy is a rescan or reassessment — it is not an automatic monetary refund, and it is not a permanently free paid report.
3. Duplicate payments
Duplicate charges for the same order will be reversed on request once identified.
4. Subscriptions
Pro subscriptions can be cancelled at any time. Access continues until the end of the current billing period, after which no further charge is made. Partial-month refunds are not provided.
5. How to request a rescan or review
Email info@tendercheck.co within 14 days of the charge with your order reference, the affected file names and a short description of the issue. We aim to respond within 5 business days.
6. Your consumer rights
Nothing in this policy limits any rights you may have under the Consumer Protection Act, 68 of 2008, or other applicable South African law. This policy does not exclude remedies that cannot legally be excluded.